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Kansas City University of Medicine and Biosciences >>2-7-14

Obstacles in Obtaining Culturally Competent LGBT Healthcare: A Panel's Perspective

This panel presentation was part of a diversity lecture series sponsored by the Advocates for Diversity in Medicine (ADM) student club. A panel representative of the LGBT community discussed their healthcare experiences and obstacles to receiving culturally competent care. Dr. Holt served as the panel's moderator and assisted with audience questions.

The audience consisted of first and second year medical students as well as bioscience students.

Audience feedback on this panel presentation:

The panel format was a great idea and worked really well. It was great to hear about how members of the community would like to be approached about the topics of gender and sexuality. This has given me many ideas for my own practice.-25 y/o F

I think the panel was great. It was eye opening to hear about the healthcare needs of patients in the LGBTQ community. This presentation has impacted me in a positive way. Next year I will be beginning my third year rotations and know what information I gathered from the panel today will help me greatly. Thank you so much for taking the time in coming to speak with us and Dr Holt for your dedication in this issue.-24 y/o F

Awesome! I learned so much! I have felt very unsure of how to talk about more sensitive topics with my LGBTQ patients. I feel a lot better now. I felt more competent and informed and more able to deliver care.-25 y/o F

Having a moderator worked very well and made great use of time. It's helpful hearing from a physician after hearing from the panel. This really reinforces the important takes aways from what was said. I learned the appropriate way to open the discussion about sexual history. Not making assumptions is VERY important. One word/sentence can make the difference between making a transgender or homosexual person feel comfortable or uncomfortable.-28 y/o F

This was very informative. I learned to remember how fluid sexuality can be so don't just ask at the first visit! No matter how LGBTQ literate I feel, I always have so much more to learn and these discussions will absolutely make me a better physician.-32 y/o F 

Very organized. Moderator was great!! Covered good topics. Felt very open and comfortable. I learned that openness is good and asking when you don't know is ok. Made me feel more prepared to work with the LGBT community in an open way.-24 y/o F

I learned how to address concerns with an LGBTQ patient; how to provide the proper space for them to speak about their sexuality; and to make sure I keep my personal beliefs apart.-22 y/o F

Very informative. Dr Holt shared very important information about treatments. I learned to always ask if don't know how to phrase something.-24 y/o F

Great panel who is knowledgable and enjoying. I learned to be sure to ask open ended questions and to not make assumptions about a person's gender and sexual orientation. I feel more prepared to work with patients in the LGBTQ population.-25 y/o F

I appreciate the spirit of acceptance that is created in these meetings. I love that we have a space where we can learn about these issues. Education is key! Don't assume anything.-26 y/o M

Good reminder to be nonjudgemental and open.-23 y/o F

Great experience and very well done panel. I learned to ask open ended questions and don't assume. This was a very informative lecture on how to ask questions and how to take care of patients that are of the LGBT community.-27 y/o M

I thoroughly enjoyed this presentation because it shed light on all issues that homosexuals/transgender individuals currently face. I learned to always ask open ended questions. Don't assume ever! If offend patient - make sure to apologize and start over.-25 y/o F

Great variety of viewpoints and experiences. Very valuable panel. I learned the importance of being open and unafraid to ask. Increased my awareness of things the LGBTQA community undergo/need for their healthcare.-24 y/o F

Very informative and applicable. I learned to just be honest and genuine about my ignorance in my interactions with LGBTQ; assumptions are dangerous - can miss out on opportunities to get relevant information; to be more aware and receptive to learning about my patient; and to make sure to address not just the physical but more importantly the psychological.-25 y/o M

I think the presentation was great and very informative. I will keep these ideas in mind for my future practice. I learned to use open ended questions; have an 'other' box under gender; and make the patient feel comfortable to talk to you and open up.-24 y/o F

I think the panel was great because it provided me with the opportunity to learn more about the LGBT community and how to best provide healthcare to my patients. I learned it is great/ok to ask questions like 'How do you identify yourself?' and it is very important to avoid making assumptions about patients.-24 y/o F

Excellent panel! It was good to learn about some possible questions that will not offend patients of the LGBTQ community.-26 y/o M

Thanks for clearing up sexual orientation and gender identification. I learned to ask open ended questions about dating/sexual orientation/sexual activity. Our job is not to judge, but to help our patients have the healthiest life/body.-25 y/o F

Very informative. I learned sex and gender differences and to ask open ended questions. It's going to make me a better physician in the future.-25 y/o F

I learned to ask preferred name and that asking is ok; avoid assumptions and that wording matters.-24 y/o F  

This was a great presentation. No one feels comfortable talking about sex medically. This was a great adjunct to our communication curriculum. Sex is the body but gender is the mind. Reinforces - No judgement.-27 y/o M  

Thank you so much for coming to discuss such an important topic with us. This was very helpful. I learned how to ask more open ended and nonjudgmental questions and that asking questions and apologizing for a mistake are taken well.-25 y/o F  

It was really great to hear first hand stories and opinions from the LGBT community. Their personal stories will help me in my future practice to make sure I never offend my patients. The suggestions of using open ended questions in regards to sexual orientation was great. I hadn't thought about how difficult it could be for transgender individuals to check the box 'female' or 'male'.-24 y/o F

I feel this talk was informative on usage of inclusive language as well as improving overall awareness of sensitive issues. I learned to use a lot more open ended questions as well as ways to improve the physician patient relationship.-23 y/o F

Very educational and interesting discussion. This presentation has allowed me to think about each patient as an individual and prevent myself from making any assumptions of my future patients.-27 y/o F

Very educational! I learned to be open and honest, non judgmental, and ask open ended questions. I feel like I can be a better doctor.-23 y/o F  

Very interesting. Ask and don't assume. I think I am a bit more enlightened - always good to hear the patients point of view.-53 y/o M staff

I learned to ask open ended questions about sexual history; married doesn't mean to opposite gender; and don't be afraid to ask - if they feel upset then apologize.-27 y/o M  

This presentation reinforced the idea that we are all people who struggle in our own ways. Everyone deserves the access to quality healthcare. Most importantly - everyone deserves to be accepted and loved for who they are.-25 y/o F  

Great job. Thanks so much to all the panelists. I learned to never make assumptions and how to handle adolescents. This presentation reinforced by desire to be a trusted, non judgmental doctor.-24 y/o M  

Very helpful information for life and future practice. I learned to never assume anything about a person's identity/practices. Sex is the body but gender is the mind.-29 y/o F  

Very interesting. I learned to be open and honest to your patients. Is is ok to say you don't know a lot of info and always make sure you address them appropriately. I think my clinical skills will improve after today's presentation.-24 y/o M  

Very informative! Gave an open and candid look at what it's like being LGBTQ and interacting with health providers. It taught me to be more open with the way I ask questions - how to approach situations that may be uncomfortable. Always keep an open mind! Don't assume anything! Be inviting and non judgmental.-23 y/o F

I think this presentation was great! Hearing people's experiences in person is far better than having a lecture. The concerns become more real and it was a nice glimpse into the culture of the LGBTQ community.-24 y/o F

I really enjoyed the panel. They were all very different and informative in their own way. Do not make assumptions! This presentation has made me open my eyes and want to become more informed so that I can care for my patients better.-23 y/o F

I learned to consider preferred names. 'How do you identify?' is great open language.-23 y/o M

Great panel. Thank you! I feel recharged for the job of being a physician advocate for these patients.-26 y/o F

This was great! I learned how to address pumping parties with patients and how to address sexuality/gender with patients.-25 y/o F

I learned to ask open ended questions and follow up on responses. Do not make assumptions.-26 y/o F  

Great presentation. I learned to ask open ended questions and admit your mistakes. I feel more knowledgeable.-25 y/o M 

Great presentation! I learned it's ok to ask about gender and sexual orientation.-23 y/o F

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